Returns

Terms and conditions

You can use the right of cancellation and return the product within 14 calendar days from the moment you got the product in your possession, without mentioning the reason for the return.

In order to use the right of cancellation, you must inform SIA QUBO, address: www.qubo.lv. Rencēnu iela 10, Riga, LV -1073, phone number: +371 25500112, e-mail: [email protected] about the decision to cancel the purchase. To observe the validity period of the right of return, it is sufficient if you send a notification about the use of the right of return before the return rights are expired.

The use of the right of cancellation ends after 14 calendar days, starting from the day when you or a third party indicated by you, other than the carrier, took possession of the good. To avoid misunderstandings, when receiving the goods, make sure that it fully corresponds to the order - manufacturer, model, color, size and other important parameters.

If you cancel this contract, SIA QUBO will return all payments received from you within the framework of the specific remote contract, with the exception of delivery costs, no later than within 14 days from the day when SIA QUBO was informed of your decision to withdraw from this contract. SIA QUBO can delay the refund until SIA QUBO receives the goods sent/returned by the consumer.

To use the right of cancellation, you can return the product together with a completed cancellation form.

When returning the product, you must provide appropriate transportation packaging, that is, the original packaging of the product must be packed in another packaging suitable for transportation. Otherwise, the worker of a post office may refuse to accept the item. To avoid misunderstandings, we recommend that you insure the product intended for return, otherwise you will be responsible for product damage.

If you want to use the right of cancellation, remember that you are only responsible for the decrease in the value of the goods, if the goods are not used to determine the type, characteristics and operation of these goods, but for other purposes. Therefore, take into account that during the period of exercising the right of cancellation, you have the right to use the product to the extent necessary for testing the product (to the same extent as you could do before purchasing the product in a regular store). By using the right of cancellation, you are responsible for the use of the product that exceeds the intended purpose of testing the product, for the use of the product within the period of use of the right of cancellation, which is incompatible with the principle of good faith, as well as for the decrease in the value, quality and safety of the product.

Regulations of the Cabinet of Ministers of May 20, 2014 No. 255 "Regulations on Distance Contracts", Clause 22 states that the consumer cannot use the right of cancellation if.

The price of the product or service depends on the fluctuations of the financial market, which the seller or service provider cannot control and which may occur during the right of cancellation;

The item is made to the consumer's instructions or if the item is clearly personalized;

The product is perishable or soon to expire;

The consumer has opened the packaging of the product, which cannot be returned due to health and hygiene reasons;

The product, due to its characteristics, has been irreversibly mixed with other things after delivery;

The consumer has opened the package of audio recording or video recording or computer programs;

A contract is concluded for the supply of digital content, which is not supplied on a permanent data carrier, if the supply of digital content has been initiated with the consumer's prior express consent and confirmation of the loss of the right of cancellation;

SIA QUBO draws attention to the fact that, upon ascertaining the loss of value of the returned goods, a claim can be filed in court against the Consumer for the compensation of losses caused by SIA QUBO, which occurred as a result of the Consumer's actions.

The right of cancellation does not apply to legal entities.

Don't forget to attach the proof of purchase and the cancellation form
(the cancellation form can be downloaded here)!

We will do everything so that the warranty or claim review procedure goes as soon as possible and does not cause you unnecessary worries.

Damages caused by natural conditions are not compensated.